Legal

Privacy Policies

KalonEdu Expert Pvt. Ltd. ("KalonEdu", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you interact with our services via our website https://www.kalonedu.com or through other digital and offline means.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions & Refund Policy.

Our Terms and Conditions & Refund Policy ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("agreement").

1. Definitions

“We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.
“You”, “Your”, “Yourself” and “User” shall mean individuals who use our service / website.
“Third Parties” refer to any application, website, company or individual apart from Kalonedu.
“Post Landing Services” (Support) includes: Pickup & Drop refers arranging pickup & drop facility from the same landing city to their destination in the same city.
“Sim Card Support” refers to sending them sim card along with their grocery kits.
“Grocery Kits” refers to delivering few grocery items for the student’s use in the initial days.
“Profile Building and Solicitor’s Briefing” means – conducting sessions online which will be beneficial for the students in terms of gaining knowledge and building their profile.
“Accommodation Assistance” refers to offering student rooms, individual apartments, houses etc
“Study Tours” refers to arranging Study Tour for enhancing the student’s knowledge and experience.
”Career & Profile building Sessions” means conducting sessions online for the beneficial for the students in terms of building the CV, personal brand, various skill for interviews and using LinkedIn.
"Personal Data" means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
"Usage Data" is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
"Cookies"" are small files stored on your device (computer or mobile device).

2. Collection of Personal Information

We collect several different types of information for various purposes to provide and improve our Service to you.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data")

Personal Details: Name, email address, phone number, date of birth, gender, address.
Academic Records: Transcripts, certificates, academic scores, standardized test results.
Professional Details: Resume, work history, job interests.
Usage Data: IP address, browser type, browsing behavior on our website, device identifiers, type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, and other diagnostic data.
Location Data : We may use and store information about your location if you give us permission to do so ("Location Data") . We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.
Other Information: Any details voluntarily submitted through inquiry forms, registration processes, or consultations.

For Post Landing Services, career & profile building sessions or booking your accommodation with us you may need to give further personal information (ex. Birth date, country of origin, guarantor’s details, University name etc) on call or email or other messaging services as necessary.

We are working with advertising networks and business partners (other sources) and may receive information about you from them.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

3. Use of Collected Information

The information given by you shall be used to contact You when necessary.

Deliver personalized post landing services, educational, accommodation assistance and career related services. Only after your oral or written confirmation for opting the services, information will be passed on to our, travel partners for pickup & drop, third party accommodation partners, courier agencies for the delivery of grocery kits & sim card and our career coaches, immigration lawyers or your university or relevant authorities for booking our services.

We can send you details about our services or blog posts and to notify about changes in service.

We uses the collected data for various purposes:

to provide and maintain our Service;
to notify you about updates / changes to our Service that have been opted for;
to allow you to participate in interactive features of our Service when you choose to do so;
to provide customer support;
to improve website functionality and user experience; Conduct research and analytics to enhance service offerings.
to monitor the usage of our Service;
to detect, prevent and address technical issues;
to fulfil any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
To send promotional and service-related communications with your consent;
To comply with legal and regulatory requirements.
in any other way we may describe when you provide the information;
for any other purpose with your consent.

4. Data Protection & Security Measures

We implement strict security measures to protect your data:

Secure socket layer (SSL) encryption on all data transfers.
Regular audits, firewalls, and antivirus protection.
Restricted data access to authorized personnel only.
Periodic staff training on data privacy compliance.

Despite our efforts, no method of transmission over the internet is entirely secure. Users share information at their own risk.

5. Cookies & Tracking Technologies

“Cookies” are small files situated on Your mobile/ computer/ device’s hard disk that assists Us in providing customized services.

We use cookies and similar tracking technologies to:

Enhance site performance and personalize your experience.
Analyze website traffic and usage trends.
Remember user preferences and login information (if applicable).

You can manage cookie preferences via your browser settings.

6. Third-Party Data Sharing & Disclosure

We do not sell or rent your data. However, we may disclose / share personal information that we collect, or you provide it with:

After your oral or written confirmation for opting our services, your information will be passed on to our third-party accommodation partners, travel partners for pickup & drop, courier agencies for the delivery of grocery kits & sim card and our career coaches, immigration lawyers or your university or relevant authorities for booking our services only after your oral or written confirmation.

Business Transaction. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Other cases. We may disclose your information also:

to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business;
to fulfill the purpose for which you provide it;
for the purpose of including your company’s logo on our website;
for any other purpose disclosed by us when you provide the information;
with your consent in any other cases;

Educational Institutions, Partners, Service Providers: To follow up and share the details with our broader team and service providers for the effective delivery of the services.

Service Providers: IT support, email marketing tools, analytics platforms

Legal Authorities: if we believe disclosure is necessary or appropriate or required by law or to protect the rights, property, or safety of the Company, our customers, or others.

All third parties are expected to comply with data protection regulations.

7. User Rights & Data Access Requests

You have the rights to access, review or change your information:

Access the personal data we hold about you.
Request correction or deletion of inaccurate or outdated information.
Withdraw consent where processing is based on consent.

If you believe that any information we are holding on you is incorrect or incomplete please write to or email us as soon as possible, at info@kalonedu.com. We shall promptly correct any information found to be incorrect.

You have a right to ask us not to use your personal information for marketing purpose. Please contact info@kalonedu.com if you wish to opt out of marketing campaigns or any other services.

You have right to access your data. Please send us an email at info@kalonedu.com, if you want to access your data which is with us. We will provide you your information free of cost.

You have right to ask us not to process your data or to delete your data. Please send us an email at info@kalonedu.com,

To exercise these rights, contact us at info@kalonedu.com.

8. Data Retention Policy

We retain personal information:

For as long as necessary to fulfill the purposes outlined in this policy.
retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Upon expiry of the retention period, data is securely deleted or anonymized.
retain Usage Data for internal analysis purposes.

9. Consent for Communication & Marketing

By providing your contact details, you agree to receive:

Service-related emails and notifications.
Optional marketing communications, updates, and offers.

You may opt out of marketing messages at any time via the unsubscribe link or by contacting us.

10. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

11. Children’s Privacy & Age Restrictions

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal data from children under 16 without parental or guardian consent. If such data is found, it will be promptly deleted.

12. International Data Transfers

If you are accessing our services from outside India, be aware that your data may be transferred to, stored, and processed in India or other jurisdictions. We take steps to ensure adequate protection in such transfers.

13. Compliance with Legal Requirements

We adhere to applicable data protection laws, including the Information Technology Act of India and international standards (where applicable).

14. Third Party Sites:

Our Site may contain links to third party sites, for payments. We have no control and hence not responsible for the privacy practices or the content of such third-party sites or services.

This Privacy Policy extends only to personal data we collect from you either via our website. We recommend that you check the privacy and security policies and procedures of each and every other webpage/site that you visit.

15. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of our services signifies your acceptance of the updated policy.

16. Contact Information for Queries

For any questions or concerns about these Refund policies, please contact us at:

KalonEdu Expert Pvt. Ltd.
Email: info@kalonedu.com
Website: https://www.kalonedu.com

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of services are provided by KalonEdu Expert Pvt. Ltd. ("KalonEdu", "we", "our", or "us"). These terms of use (together with the documents referred to in them) tell you the terms of use on which you may use or access www.kalonedu.com, a subdomain or any such related websites and/or mobile application for such website (our “Sites”) whether as a guest or registered user. Use of our Sites includes accessing, browsing or registering for an account. If you log in to our Sites through a third party such as Facebook, Google etc. then you will be bound by these terms when you reach our Site.

By accessing or using our services or website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our site/services.

1. Acceptance of Terms

By accessing our services, you agree to comply with and be legally bound by these Terms and Conditions. Your continued use constitutes acceptance of any updates or modifications to the Terms.

2. Eligibility for Services

Our services are intended for individuals who are at least 16 years old and legally capable of entering into a binding agreement. By using our services, you represent and warrant that you meet these criteria.

3. Accessing our Sites:

We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that any persons with access to our Sites through your internet connection are aware of these terms of use and the other applicable terms and conditions listed above, and that they comply with them.

4. Other Applicable Terms:

These terms of use refer to the following additional terms, which also apply to your use of our Sites:

5. Information about us:

Our Site is operated by Kalonedu Expert Pvt Ltd located in Pune, India.

6. Accuracy of Information Provided by Users

You agree to provide accurate, current, and complete information when using our services. KalonEdu is not responsible for any issues arising from false or misleading information provided by you.

7. Service Scope & Limitations

KalonEdu offers educational consulting, post-landing services / support, accommodation assistance, profile building sessions /training, and other academic advisory services. While we aim to provide accurate and timely information, we do not guarantee admission or placement outcomes. Services are offered based on availability and applicable criteria.

8. Agreements between Users of Our Sites:

You may use the Sites as a guest, guest user or a registered. Once you liked and intend to buy our service package, you can make an enquiry and complete the booking request form. The google form /link/ QR code is just intended to capture your details, so that we connect with you and brief you about our services. They include your name, date of birth, mobile number, email address passport number, UK address, time, date and airport and city of landing, flight number etc. No payment details are required at this stage and there is no commitment to opt for our services. Our team will then contact you to confirm and discuss and explain the service package offerings. Contact may be made via email, call, WhatsApp.

We will not be a party to any agreement between an Advertiser and a Student. All aspects of a transaction between a Student and an Advertiser, including (but not limited to) the quality, condition, safety or legality of the properties advertised and the ability of a user to enter into a transaction are solely the responsibility of each user. We do not represent, or negotiate, or carry out research on the part of or act on behalf of either Advertisers or Students.

We do not accept any responsibility for the confirmation of a Student and/or Advertiser’s identity. Where a third party (for example an education or travel agent) acts on a Student’s behalf, it is the Student’s responsibility to ensure the accuracy of the information provided by the third party. We encourage users to take all such steps as necessary to communicate directly with a Student/Advertiser (as applicable) to assure yourself of the other person’s identity.

By providing your contact information on our platform, you agree to allow KalonEdu to contact you via email/call/sms for assistance, use your name to help others decide on the platform and also send you marketing/promotional content.

9. Information given by you:

You can give us the information by filling the request form at KalonEdu over call, email or at various offline promotional events. The information you give us may include your name, phone number, email id. For booking our Post Landing Services (Support) package at KalonEdu you may need to give further personal information (ex. Birth date, Passport Number, Date and Time of Landing, Flight Number, Landing City and Airport, Country of Birth, University name etc) on call or email or other messaging services as necessary.

10. Fees & Payment Terms

Certain services may require payment of fees. All payments must be made in accordance with the instructions provided at the time of service. We reserve the right to change pricing at any time with prior notice. The payment will be made by the student to KalonEdu for opting the Post Landing Services (Support) or Career & Profile Building Sessions. Once, the Accommodation is finalized a deposit is to be paid to us or the person/company with whom you’ll sign the contract. At the end of a tenancy agreement, you must speak to the person/company with whom you’ve signed the contract to obtain the return of your Deposit.

11. Refund & Cancellation Policy

Refunds are subject to our Refund Policy (see below). Cancellations may be subject to administrative fees depending on the timing and nature of the service. It’s student’s responsibility to make themselves aware about the cancellation policy at the time of booking.

12. User Responsibilities & Obligations

You agree to:

Use our services in a lawful and respectful manner.
Maintain confidentiality of login credentials, if applicable.
Refrain from violating any applicable laws or regulations.
Not impersonate another individual or entity.

13. Prohibited Activities

Users shall not:

Engage in any activity that disrupts the services or servers.
Upload or transmit malicious code.
Use services for unauthorized commercial purposes.
Infringe on intellectual property rights of KalonEdu or others.

14. Intellectual Property Rights

All content, materials, logos, and trademarks on our website and in our services are the property of KalonEdu or its licensors. You may not reproduce, distribute, or exploit such materials without prior written permission.

15. Third-Party Links & Affiliations

Our website may contain links to third-party websites. These are provided for convenience and do not imply endorsement. We are not responsible for the content or privacy practices of third-party sites.

16. Limitation of Liability

16.1. Non-Liability Disclaimer for Services Rendered Outside / In any other Countries for any service package / accommodation / or any other services provided by us:

The services provided by us ("Service Provider") in India or any other country are offered on an "as-is" and "as-available" basis, and are subject to the following terms:

1. No Guarantees or Warranties: We makes no representations, guarantees, or warranties of any kind, express or implied, regarding the quality, legality, effectiveness, or outcome of services rendered in foreign jurisdictions.

2. Limitation of Liability: To the maximum extent permitted by applicable law, we shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to services performed inside / outside or in any other country / places, including but not limited to delays, non-compliance with local regulations, or third-party actions.

3. Compliance with Local Laws: The recipient of the services (the "Client/ Student/ or whomsoever agrees") acknowledges that it is their sole responsibility to ensure that the services comply with the laws and regulations of the foreign country. We assume no responsibility for advising on or ensuring compliance with foreign legal or regulatory requirements.

4. Force Majeure: We shall not be held liable for any failure to perform or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, political instability, changes in local laws, or denial of permits.

The services offered by us and availed by students, we shall not be liable for any of the following:

Personal injury, illness, or death,
Loss, theft, or damage to personal property,
Delays, cancellations, or changes in itinerary due to weather, strikes, political disturbances, natural disasters, or other events beyond reasonable control.

By registering / or buying / the package, the participant (and/or parent/guardian/Instructor /Facilitators/Students) or whoever opt the services agrees to abide by the rules and instructions and acknowledges full understanding and acceptance of this non-liability clause.

16.2. Non-Liability Disclaimer for Study Tour / any other country as well:

We the organizer of this study tour (hereinafter referred to as the “Service Provider”) shall not be held liable for any injury, loss, damage, accident, delay, or any other unforeseen event that may occur/ incurred during the course of the tour by any participant, whether arising from acts of third parties, force majeure or in connection with any transportation, accommodation, meals, sightseeing, or other services provided during the tour

The Service Provider acts solely as a facilitator for travel, accommodation, meals, and other logistical arrangements, and does not own or control the operations of third-party service providers such as transport companies, hotels, catering services and all other third party services as applicable to avail. As such, the Service Provider shall not be responsible for any negligence, misconduct, or deficiency in service on the part of such third parties.

Participants undertake this study tour voluntarily and at their own risk. It is advised that each participant (or their parent/guardian, in case of minors) arranges suitable personal travel insurance, including coverage for medical emergencies, loss of belongings, and trip cancellations.

We shall not be liable for any:

Personal injury, illness, or death,
Loss, theft, or damage to personal property,
Delays, cancellations, or changes in itinerary due to weather, strikes, political disturbances, natural disasters, or other events beyond reasonable control.

By registering for the tour, the participant (and/or parent/guardian/Instructor /Facilitators/Students) or whoever opt the services agrees to abide by the rules and instructions of the organizers and acknowledges full understanding and acceptance of this non-liability clause.

17. Indemnification Clause

You agree to indemnify, defend, and hold harmless KalonEdu, its affiliates, and employees from any claims, liabilities, damages, or expenses arising out of your use of our services or breach of these Terms.

18. Termination of Services

We reserve the right to suspend or terminate your access to our services at any time for violations of these Terms or for any reason deemed appropriate.

19. Governing Law & Jurisdiction

If you are a consumer/student/party, please note that these terms of use, their subject matter and their formation, are governed by Indian law and you and we both agree that we will lie under court of Pune Jurisdiction.

20. Amendments to Terms and Conditions

We may revise these Terms from time to time. Updates will be posted on our website with the revised date. Continued use after changes constitutes acceptance.

21. Contact Information for Queries

For any questions or concerns about these Terms and Conditions, please contact us at:

KalonEdu Expert Pvt. Ltd.
Email: info@kalonedu.com
Website: https://www.kalonedu.com

Refund Policies

This Refund Policy outlines the terms and conditions under which KalonEdu Expert Pvt. Ltd. ("KalonEdu", "we", "our", or "us") offers refunds for services rendered. By availing our services, you agree to the terms described below.

1. Eligibility for Refunds

Refunds are available for select services, subject to the terms agreed upon at the time of purchase or service enrollment. Eligibility may vary based on the nature of the service and specific agreements.

2. Non-Refundable Services & Fees

The following services and fees are non-refundable:

Post-landing services charges once paid are non refundable.
Charges paid to towards any accommodation assistance are non–refundable.
Any sessions already availed or not.
Fees paid to third-party institutions or bodies.
Government, visa, and examination-related charges.

3. Refund Process & Timelines:

If at all any charges are refundable requests will be processed within 120 days from the date of approval. You will be notified about the status of your request via email.

4. Request Submission & Documentation Required:

To request a refund, submit a written request to info@kalonedu.com with the following:

Full name and contact details.
Date of transaction and payment reference.
Reason for refund request.
Supporting documents (if applicable).

5. Mode of Refund Payment:

Refunds will be processed through the same payment method originally used for the transaction unless otherwise agreed.

6. Cancellation Charges (if applicable)

In the event of service cancellation initiated by the client, cancellation fees may apply. These charges will be communicated during the service agreement or at the time of cancellation.

7. Exceptional Cases & Discretionary Refunds

In cases of unexpected hardship, technical errors, or service delivery failures, discretionary refunds may be considered at the sole discretion of KalonEdu’s management.

8. No Refund for Misuse or Policy Violations:

No refunds will be issued in cases of misuse, abuse of services, false claims, or violations of our Terms and Conditions.

9. Changes to Refund Policy:

KalonEdu reserves the right to amend this Refund Policy at any time. Changes will be posted on our website, and continued use of services after such changes constitutes acceptance of the updated policy.

10. Contact Information for Queries